I’m glad to know I’m not alone, but also bummed that these issues seem pervasive because I agree: when it works, it’s an awesome bong. The design is on point, but I think the execution needs work. The threading is too sharp and narrow, and if a looser thread doesn’t guarantee an airtight seal, then just provide an O-ring. Same for the inventory issues; it’s not hard to track and re-order/re-run production when you hit a low-quantity trigger threshold. Really want to see them succeed, especially as a Portland company, but for that to happen, they really need to take a long look in the mirror and decide whether they want this brand to be a flash in the pan or grow into a staple player in the waterpipe space. Because at this rate, with the defects, poor customer service, and unavailability of parts, they aren’t long for this world.

Might not be your cup of tea but I’ve had better luck with my Honest Capsule pipe. I bought it originally to pair better with my ball vape and I think the overall construction and customer service both exceed Heir’s.

Thanks for sharing your perspective, it’s first-hand feedback like this that I want to share on this blog to help other plant lovers make informed decisions because lord knows these things ain’t cheap!