I’m glad to know I’m not alone, but also bummed that these issues seem pervasive because I agree: when it works, it’s an awesome bong. The design is on point, but I think the execution needs work. The threading is too sharp and narrow, and if a looser thread doesn’t guarantee an airtight seal, then just provide an O-ring. Same for the inventory issues; it’s not hard to track and re-order/re-run production when you hit a low-quantity trigger threshold. Really want to see them succeed, especially as a Portland company, but for that to happen, they really need to take a long look in the mirror and decide whether they want this brand to be a flash in the pan or grow into a staple player in the waterpipe space. Because at this rate, with the defects, poor customer service, and unavailability of parts, they aren’t long for this world.

Might not be your cup of tea but I’ve had better luck with my Honest Capsule pipe. I bought it originally to pair better with my ball vape and I think the overall construction and customer service both exceed Heir’s.

Thanks for sharing your perspective, it’s first-hand feedback like this that I want to share on this blog to help other plant lovers make informed decisions because lord knows these things ain’t cheap!

Ultrasonic AND it’s got a scale on the roof?! Dope share!

Hell yeah! Can’t imagine Beams live, let alone accompanied with a bit of grass..

I tried that first but my herb was barely warm to the touch when I stuck my finger in it to see if it was heating. Only the very bottom of the infusion basin was warmed. There was zero discernable effects from the oil consumed with this method indicating activation didn’t occur. This is what led me to trying to activate it in the oil, since the oil would absorb more of the heat from the heating element as opposed to the dry herb hanging in air. Testing with my thermometer showed the machine simply was not heating up to the required temperatures for complete activation.

me too!